We currently ship to Australia and New Zealand

The cooling effect lasts up to 3 hours. After 1-3 hours of use, leave the mat unused for a short period to reactivate the cooling function. Pro tip: For extra cooling, you can also place it in the fridge or freezer.

To clean the dog cooling mat, simply wipe it down with a damp cloth using mild soap and water. Avoid using harsh chemicals or putting it in the washing machine. Make sure to dry it thoroughly before using it again.

Yes, the dog cooling mat is designed to be safe for all breeds and sizes of dogs. It provides a comfortable and cooling surface, but always supervise your dog while using it, especially if they're prone to chewing.

We accept returns within 30 days of delivery for items that are unused and in their original condition and packaging. To initiate a return, simply email us at Luckypawsau@gmail.com, and we’ll guide you through the process.

Please note that return shipping costs are the responsibility of the customer.

If your mat arrives damaged or faulty we will provide replacement or refund.

More info on returns click here